New Horizons Global Education, LLC (“we”, “our”, “the company”, or “us”) respects the privacy of visitors to its Web site. This Privacy Policy (“Policy”) explains our online information practices regarding the collection of information from this website that can personally identify you and/or your company, and the choices you can make about the way your information is collected and used. New Horizons Global Education, LLC respects your right to privacy. Personally identifiable information is information, such as your name, address, telephone number, password, username, medical information, gender, ethnicity, age, and e-mail address that could be used to contact you. If you provide us with personally identifiable information, we will treat it in accordance with this Policy. This Policy applies to information collected through the New Horizons Global Education, LLC website, and may apply to clients both within the United States and internationally. Regardless of your location, if you choose to provide us with your personal information, we will process it in compliance with this Policy and relevant privacy laws. Please note that while this website is directed toward users in the United States, we welcome and serve clients from around the world. By accessing our website or receiving our services, you agree to the transfer and processing of your information in accordance with this Policy, regardless of your country of residence.

 

1. Information We Collect

For each visitor to our website, our web server automatically recognizes the visitor’s IP address. It does not, however, automatically collect email addresses or other types of information. We regularly measure the performance of our website to improve and expand the content and services we offer. We, along with trusted third-party partners who support the website, collect only the personally identifiable information that clients voluntarily provide when requesting access to specific services or options.

We only collect email addresses and contact information from customers who provide that information when: (1) registering for a course; (2) enrolling in a certificate program; (3) downloading or requesting a printed brochure or catalog; (4) subscribing to the blog or eNewsletters; (5) downloading whitepapers; (6) submitting a customer service inquiry; or (7) registering for an online assessment.

We collect billing and payment information such as name, address, telephone number, fax number, and credit card number, provided by customers when registering for a course. Billing and payment information is only used to complete our customers’ business transactions.

You can choose not to provide this information at any time, but please note that doing so may limit our ability to provide the services or information you requested.

We may collect the following types of personal information when you interact with our services:

• Personal Identifiable Information (PII):

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Job title and company name

• Professional Information:

  • Educational background

  • Work history

  • Training preferences and goals

  • Feedback and survey responses related to training sessions

• Payment Information:

  • Credit card details or other billing information, if applicable.

• Usage Data:

  • Information on how you interact with our website, training materials, and platforms (e.g., IP address, device type, browser information).

• Third-Party Certification Information:

  • If you participate in training programs that lead to certifications from third-party institutions (e.g., American Red Cross, National Council for Mental Wellbeing), we may collect certification-related information, including completion status and certification details. These third parties may also collect your data directly, and we will notify you of their practices when applicable.

 

2. How We Use Your Information

We may use information obtained from you, such as contact information (name and email address), to complete your submitted request to receive specific information from us and our partners, such as e-mail notifications, literature requests, and newsletter subscriptions.

We use your personal information for the following purposes:

• Provide Services: To deliver professional training and development services, including scheduling, managing, and facilitating courses, workshops, and webinars.

• Process Transactions: To handle payment processing and billing for any training programs or services purchased.

• Customer Support: To communicate with you, respond to inquiries, and provide customer service.

• Personalization: To tailor the training experience based on your professional background, learning preferences, and progress.

• Third-Party Certification: When you participate in training programs that lead to certification (e.g., from institutions like the American Red Cross or National Council for Wellbeing), we may share necessary personal data with those institutions for the purpose of issuing certificates, verifying your completion, and maintaining certification records.

• Improve Our Services: To improve the quality, content, and delivery of our training programs through feedback, surveys, and usage data analysis.

• Marketing and Promotions: To send you promotional materials, newsletters, or updates about our upcoming services and training opportunities (you can opt-out at any time).

 

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in delivering our services, such as payment processors, web hosting providers, email marketing platforms, and customer support tools.

• Third-Party Certification Institutions: If you participate in training programs that lead to certifications from third-party institutions (e.g., American Red Cross, National Council for Wellbeing), we may share your data with these institutions for certification purposes. These institutions may independently collect, store, and manage your data according to their own privacy policies. 

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

• Business Transactions: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you if this occurs.

• SMS Messaging or Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

 

4. SMS Terms and Conditions

• SMS Consent Communication:
  The phone numbers obtained through the SMS consent process will not be shared with third parties for marketing purposes.

• Types of SMS Communications:
  By consenting to receive text messages from New Horizons Global Education, LLC, you may receive messages related to appointments, reminders, meetings, and follow-ups on your cases.
  Example:
  "Hello, thank you for contacting New Horizons Global Education, LLC. How can we help you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service."

• Message Frequency:
  Our SMS message frequency will range from 50 to 1,000 text messages daily, depending on user interactions.

• Potential Fees for SMS Messaging:
  Many carriers charge a fee for each message sent or received. These fees may vary based on the carrier’s pricing structure and whether the message is domestic or international.

• SMS Sharing: SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

• Opt-In Method:
  Customers will opt-in to receive SMS messaging from New Horizons Global Education, LLC through intake forms on our website located at www.newhorizonsglobal-ed.com, class registration forms, and newsletter subscription forms. This SMS agreement will not be shared with third parties for marketing purposes.

• Opt-Out:
  Customers can opt out of SMS messaging from New Horizons Global Education, LLC at any time by replying "STOP" to any received SMS message. Once opted out, they will receive no further SMS communications. Customers can opt back in at any time by replying "START."

 

5. Data Security

We take reasonable steps to protect the personal information you provide to us through our website and services. These measures include:

• Encryption: Using secure sockets layer (SSL) technology to encrypt data during transmission.

• Access Control: Restricting access to personal information to employees and third-party service providers who require it to perform their duties.

• Secure Storage: Storing personal information in secure databases and systems.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

While we make every effort to protect your information, please note that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

 

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your personal information will be securely deleted or anonymized.

If you have earned certifications through third-party institutions (e.g., the American Red Cross or National Council for Wellbeing), those institutions may retain your certification records for the period required by their policies.

 

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

• Opt-out or Unsubscribe: You can opt out of receiving marketing emails and communications by following the unsubscribe instructions in those emails or by contacting us directly.

• Request Deletion: You can request that we delete your personal information, subject to certain legal and contractual exceptions.

• Data Portability: You may request a copy of your personal information in a structured, machine-readable format for transfer to another service provider.

To exercise any of these rights or to unsubscribe from phone calls, e-mails, texts or mail, or to let us know how you would like us to contact you, please e-mail privacy@newhorizonsglobal-ed.com with your request.

 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience and gather data about how you interact with our services. Cookies are small text files that are placed on your device when you visit our website.

You can control the use of cookies through your browser settings. However, if you disable cookies, some features of our website or services may not function as intended.

For more details, please review our Cookie Policy.

 

9. Third-Party Links

We sometimes provide links to third-party Web sites. Our website and training platforms may contain links to third-party websites that are not operated by us. You acknowledge that such links are provided for your convenience only and do not constitute our endorsement of such third-party Web sites. Since we do not control these Web sites, we assume no responsibility for the privacy practices of such Web sites. We encourage you to review the privacy policies of all websites you visit.

 

10. Children's Data and Parental Responsibility  

We are committed to protecting children. We have a variety of programs or services for children under the age of 18. We hope that children and parents will visit our websites and use our apps and voice experiences together so they can jointly learn about us and opportunities for children to participate. 

We do not knowingly collect, use or disclose personal identifying information from a minor under the age of 18 without obtaining all necessary prior consent from a person with parental responsibility (e.g., a parent or guardian) consistent with applicable legal requirements. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information. 

If you are a parent or legal guardian of a child and you become aware that your child has provided us with personal information, then you should contact us via email at privacy@newhorizonsglobal-ed.com. Parents and legal guardians always have the right to inspect any information that we may have inadvertently collected from their child, and have the right to have us delete it.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the Privacy Policy, we will post the new version on our website with the updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

 

12. Legal Notice

We may disclose or permit access to customer information when we believe in good faith that the law requires it. Also, we may disclose or permit access to this information in response to demands by law enforcement authorities in connection with a criminal investigation or to civil or administrative authorities in connection with a pending civil case or administrative investigation.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

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New Horizons Global Education, LLC
8801 Sudley Road, #2006

Manassas, VA 20110
Email: privacy@newhorizonsglobal-ed.com
Phone: 844-471-6600